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#MarketingTitbits – Facebook, uni blunders, real-time marketing

facebook-uniblunders-realtimemarketing-smaller1. Facebook just changed mobile advertising. Here’s how…
Facebook has set itself on a new mission – to combat ‘the mobile problem’. In the UK alone, Econsultancy believes that there is £1.9 billion+ of opportunity that isn’t being grasped for brands to buy more mobile ad space and reap the rewards of the ever-increasing use of mobile platforms.

Fear not, as Facebook has now introduced Atlas, a new ad buying service that will use Facebook’s user data to target audiences across other websites on multiple platforms. Buyers will be able to track the journey of a user, from the first sighting of an advert, to the possible click-through and potential conversion. The idea is that marketers will now be able to see if their mobile ads work and consequently whether they should buy more of them.

Will it increase mobile advertising? We’ll have to see.

Click here to read more.

2. Five toe-curling blunders from university marketing teams

The university market has become increasingly competitive through the rise of tuition fees, meaning most are constantly developing their marketing strategies to embrace and engage with the younger generations. But sometimes even the biggest universities get it wrong.

Check out The Guardian’s article showing some of the worst mistakes made, including unfortunate acronyms created by Newcastle University when they attempted to trademark various names, and The University of California’s backlash after creating a new logo that some students believed resembled a flushing toilet.

Take 5 minutes and amuse yourself by clicking here.

3. Five lessons learned from leading brands’ real-time marketing efforts

Today, more and more brands are attempting to enter the pool of real-time marketing, or quite simply engaging audiences with content that is happening now.

By taking a look at The Guardian’s compilation of some recent examples, you can learn some valuable lessons. For example, it is useful to check your messages before they are sent out, as made.com found after the Scottish Referendum when they sent out the wrong verdict, and faced handing out discounts to those who had seen the blunder. One brand that succeeded with its real-time marketing is Samsung, who enjoyed picking at Apple’s launch of the iPhone 6 as part of their ‘it doesn’t take a genius campaign’.

To see other brands’ attempts and learn some lessons, click here.

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#MarketingTitbits – customer reviews, domains, John Lewis

reviews-domains-johnlewis-smaller1. What to do when customer reviews turn ugly?
Customer reviews are typically seen as a positive thing for businesses, generating an additional 40% increase in revenue per year if used effectively. And although 83% of reviews written are positive, what happens if they you get a negative one?

Some firms have been known to go as far as hiring freelancers to write either glowing reviews for themselves, or to actually post fake negative reviews about competitors and their products, hoping that this will bring consumers to their door. However, a good way to avoid this can be to use a verification system that can often deter any fake reviews. It is also common for customers to blackmail businesses with dreadful reviews in an attempt to be given discounts and incentives. So, what if this happens to you?

The main things to remember if reviews turn ugly are to stay calm, avoid over-reacting, put the review in context and remember that the good often outweighs the bad.

If you’d like to read more, click here.

2. 5 points to consider when choosing a domain name for your business

Domains are extremely important in determining the presence that your business has on the web. So what should you keep in mind?

Do you go for keywords or your business name – or both? Do you also purchase a series of similar domain names so that even with as spelling mistakes, consumers are still be directed to you?

To find out what else to consider, click here.

3. John Lewis 2014 Christmas ad smashes record for most shared

If you haven’t been living under a rock for the last week or so, you’ll know that John Lewis have released their Christmas ad offering. The clip is set to be the most shared Christmas ad in John Lewis’s history, overtaking previous favourites, such as ’The Bear and the Hare’. In the unlikely event that you have yet to see it, visit Marketing Magazine.

In its first 24 hours, the ad was shared 202,953 times, up 2% on 2013’s edition. People are now starting to believe that launching on a Thursday is the key to success for adverts, due to nearly half of shares taking place between Wednesdays and Fridays.

The campaign, named ‘Monty the Penguin’, has also incorporated in-store experiential marketing with the introduction of ‘Monty’s Den’, allowing customers to buy their own Monty and to see the characters brought to life.

Click here to read more about the campaign’s success.

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#MarketingTitbits – Facebook video, Mark Zuckerberg, news articles

facebook-markzuckerberg-articles-smaller1. Facebook video use has increased by 75% globally
In March last year, Facebook launched its premium video platform, competing with the might of dominant video rival YouTube. Statistics have recently been released indicating that 75% of smartphone users now watch videos via Facebook from their devices 2-3 times per day. With predictions for the use of video to grow even more, it’s no surprise that the likes of Twitter and other social networks may be planning to join in.

Brands are becoming increasingly aware of the power that video has to offer, with positive reviews from many brands who say metrics improved as a result.

What do you think of the evolution of video? Will you be using it for your business? To see more, click here.

2. Join Mark Zuckerberg on his 2015 reading challenge

Each year, Mark Zuckerberg makes a rather extreme New Year’s resolution, and this year is no different. Previously, he chose resolutions that included vowing to eat only meat from animals he’d killed himself, while another year involved learning to speak Mandarin. After thousands of suggestions as to what his 2015 resolution should be, Zuckerberg has chosen to read a new book every other week and is challenging you to do the same.

The purpose of this challenge is to learn more about the world we live in – about culture, beliefs, technology and history, etc. If you’d like to get involved with the Facebook founder’s year ahead, he’s set up a page named ‘A Year of Books’, which you can like to join in with the discussions.

To read more into the announcement, click here.

3. The Marketing Year – the top 10 news articles

2014 was a year of ups and downs for the retail world, but what was included in Marketing Week’s top 10 articles of the year?

Tesco is one of the brands that will be wishing 2014 a swift goodbye after appearing in the list 3 times, resulting from the accountancy scandal and the ever-lasting discussions surrounding the future of their original building block – the Tesco Clubcard. Others hitting the top 10 include Coke and John Lewis, while brands such as Paddy Power sit with their heads bowed as they faced the wrath of the ASA with controversial ads.

f you’d like see more about the articles, you can do so by clicking here.

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#MarketingTitbits – retail technology, reputable brands, royal celebrations

ecommerce-reputablebrands-royal-smaller1. Shoppers using average five connected devices to purchaseWhen purchasing goods both online and in-store, consumers are now on average using five ‘connected’ devices during the process, whether this be browsing, researching, comparing or buying. Devices range from PCs, laptops, tablets, smartphones, smart TVs and wearables according to DigitasLBi, which examined retailer trends around the world.

The research found that 27% of consumers will hope to find personalised offers online, while 70% believe they would engage with in-store connectivity like GPS or Wi-Fi tracking if the stores offered consumer benefits. But it’s not just devices that are growing in popularity – social networks such as Facebook, Twitter and Pinterest are also seeing increased growth in direct purchasing.

Could 2015 be the year that changes the retail experience fundamentally? To find out more, click here.

2. BMW beats Google and Walt Disney to become world’s most reputable brand

In a recent study carried out by Reputation Institute, BMW topped the list of the world’s most reputable brands, succeeding last year’s joint first place holders, Walt Disney and Google.

The brands were ranked in accordance to their reputations amongst consumers, based on criteria including innovation, governance and citizenship. The top ranking vehicle manufacturer believes its success is down to internet and social media tools, but also face-to-face interaction itself. Other brands joining BMW in the top 100 include Rolex, Apple, Volkswagen, Nestle and IKEA.

To take a look at the list in full, head to The Drum.

3. How brands wished Queen Elizabeth a happy 89th birthday ft Marmite, Beats, Lidl & Tesco

Last week, Queen Elizabeth celebrated her 89thbirthday, and brands across the world came out to celebrate as #QueenElizabeth trended on Twitter for the majority of the day.

Sharing their limited edition royal products on social media were Marmite and Pot Noodle, who created animations commemorating the occasion, while other brands, such as Tesco, Lidl and Surfdome showed their humorous sides.

Take a look at how others celebrated the special day by clicking here.

 

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#MarketingTitbits – email investment, Google search update, Facebook algorithms

email-google-facebook-smaller1. Why is email investment falling despite high returns?
Marketers tend to be fond of email marketing due to the high return on investment (ROI) that it yields, so why is spending in this channel decreasing?

According to a census of 1,000 marketers published by Econsultancy, email marketing is only second to SEO when it comes to delivering ROI, with 22% rating the benefits of email as excellent. But over recent years, the survey has found that other marketing channels, such as mobile, are of greater focus to marketers.

To find out more about the barriers to email marketing and how to overcome them, click here.

2. Google updates mobile search snippets

Last month, Google announced its plans to change the way URLs are presented in search results and started to use mobile-friendliness as a ranking tool to promote optimised experiences for users.

Currently only available in the US, URLs will be updated as a reflection of site names instead of domains, but available worldwide is the breadcrumbs update that structures data to help users navigate a site. Website owners are being advised to ensure that their site name and breadcrumbs are accurately displayed, and can do so by using schema.org.

For more on Google’s latest updates, click here.

3. Facebook’s algorithm update: what it means for marketers

With the big mobile algorithm updates from Google dominating conversation on the internet, it’s no surprise that the latest change Facebook has made has been overlooked by some.

A blog post from Facebook outlined how the platform will now prioritise content from your friends over brand pages, seemingly in an attempt to widen the use of paid social reaches. Facebook also wants to encourage brands to generate better content for users that they want to see and interact with. If content is liked, more of a brand’s posts will continue to be distributed higher in a particular user’s news feed.

The update is proving for marketers that engaging and relevant content is more important than ever. If you’d like to know more, click here.

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#MarketingTitbits – Hootsuite, shopping and Science World

1. Hootsuite – for begginers
If you haven’t heard of Hootsuite already then it is about time that you did. The social media management site now has 7 million users in over 175 countries around the world. It is basically a website that allows users to integrate all their social media channels and control posts across them; particularly handy for businesses.

This week, we’ve found a great article on Mashable entitled ‘A beginner’s guide to Hootsuite’. If you don’t already have Hootsuite or a struggling with it then we suggest you check it out. To read the article click here.

2. How is shopping changing in the future?

The way that we do our shopping is changing rapidly. More people shop online now than they ever have before, especially the generation of 14-19 year olds. This week we came across a very interesting article in Marketing Week that explores how the face of shopping is changing and how brands can and need to keep up with it. To have a look at the article click here.

3. Wonderfully creative adverts from Science World Vancouver

The Science World Museum in Vancouver is notorious for its slightly controversial exhibits –Body Worlds and The Science of Sexuality exhibitions being just two examples that courted controversy. This risqué and alternative attitude extends into their marketing. They are now known across Vancouver for their innovative and attention grabbing campaigns. They have amassed a vast array of eye-catching and intelligent adverts that have been used around the city to raise awareness. We think they are brilliant, so thought we’d share some with you. To have a look at some of them and get inspired click here.

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#MarketingTitbits – Facebook, Pinterest & Halloween

facebook-pinterest-halloween-final-s1. Facebook brand reputation suffers over beheading videos
In May earlier this year, Facebook released a statement saying that they will ban all graphic content uploaded to the social networking site, until it has been reviewed by them. Despite this, last week Facebook made the decision not to ban a very graphic video of a woman being beheaded. Subsequently, Facebook users  and various groups across society expressed dismay at Facebook’s new stance  – especially given children as young as 13 can have a Facebook page and therefore, access to content on Facebook. Even the Prime Minister, David Cameron, tweeted “It’s irresponsible of Facebook to post beheading videos, especially without a warning. They must explain their actions to worried parents.” In response to the public outcry, Facebook backtracked and altered their policy. Take a look at the full article, click here.

2. Pinterest is now worth $3.8billion

Pinterest is a photo-sharing site first launched in March 2010. Since its inception, it has gone on to become one of social media’s success stories. In December 2011, the site became one of the top 10 largest social media sites according to Hitwise data. In October 2013, Pinterest now has 70 million users and 2.5 billion monthly page views. It is the fastest growing social networking site and has about 500,000 business accounts. Pinterest is now valued at a whopping $3.8 billion. If you’re not already a ‘pinner’, it is well worth taking a look to see if it could help your business. To find out more, here’s a great article from Mashable, click here.

3. Halloween marketing

Halloween is seen by businesses large and small as an opportunity to tap into the population’s increasing fascination with the ghoulish festival . Restaurants, bars and cafes ‘halloween-ify’ their menus with “Scary Sausage and Mash” or “Creepy Coffee”, whilst online retailers offer ‘Spooky’ deals and discounts. Despite the plethora of cynically tenuous attempts to jump on the Halloween bandwagon, the likes of Carling, Booking.com and Lyles have been a bit cleverer. They have gone the extra mile with their Halloween marketing this year. To take a look at the good, the bad and the ghastly of Halloween marketing 2013, click here.

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What your SME can learn from social media

Last month, we introduced the first instalment of our three part blog, ‘What SMEs can learn from big businesses’. Part 1 highlighted ‘Guerrilla marketing’ and how larger organisations are adopting innovative campaigns in order to raise brand awareness and create that vital social buzz.  This month, part 2 focuses on social media and how more and more companies are including the likes of Facebook and Twitter into their marketing mix to help grow their business and attract potential customers.

Out of the total 7 billion people living on the planet, 1.5 billion use social media. From Twitter and Facebook to Google+ and Pinterest, social media has now become ingrained into our contemporary lifestyles, making it easier to engage and share content with individuals online, no matter what the social and geographical boundaries. But social media is no longer just influencing our personal lives; one in three businesses now use social media, with 58% of consumers ‘liking’ at least one brand on Facebook.

Companies are now harnessing the power of social media to build their brands within the landscape of status updates, pins and tweets. To create successful social media campaigns, an investment of time is essential. However, this alone is not enough. A note of caution – it is easy to rush into tweeting and posting pictures, without really understanding why you are doing it and what you hope to achieve. Like any marketing activity, researching, planning and implementing strategies are critical to turning a great idea into great results.

Here are some good and bad examples how some well known companies have used social media to engage with their audience.

1. In October 2012, Cisco, the multinational networking equipment giant, wanted to make sure that they were listening to their customers and responding to questions and queries in ways that were relevant and accurate. With this in mind, Cisco launched their Social Media Listening Centre. On a daily basis, the centre monitors around 5,000 social mentions across 70 company-related platforms, from Facebook pages, Twitter accounts, LinkedIn and YouTube, to company blogs and forums. According to a recent independent evaluation of these listening activities, Cisco achieved a 281% return on their investment over a 5-month period, amounting to an annual cost benefit of over just over £991 million. This was calculated by comparing what Cisco spent on implementing and training staff to use social marketing tool with the benefits received, the avoidance of marketing and customer service costs to achieve the same results, along with indirect benefits, such as increased staff productivity. The results indicated that the new centre helped Cisco employees deal with more enquiries at a faster rate.

2. To celebrate their 100th anniversary, Oreo posted 100 adverts on their Facebook page over 100 days. During the campaign, Oreo’s Facebook friends went up from 26million to 27million and its Facebook interactions increased by 195%. The posts included relevant topics, quotes about Oreos, humorous cartoons and even Oreo themed recipes. The time invested in developing their Facebook campaign paid off as Oreo won the top Studio Award prize from Facebook.

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3. However, interacting closely with consumers online can backfire if you have not planned your campaign successfully.  Earlier this year, Tesco posted on their Facebook page “Click LIKE if you love getting your groceries delivered.” Alongside people liking the post, there were numerous comments from customers explaining their bad experiences with Tesco’s home delivery service. Tesco did not ignore or delete the comments, instead they responded to every single user, asking for details so they could look into each case and try and solve the problem.

4. Unfortunately, Waitrose’s attempt at #hashtags wasn’t exactly what they had planned either. In 2012, Waitrose invited customers to complete the sentence ‘I shop at Waitrose because… #WaitroseReasons’.  What Waitrose thought was a great way to showcase the affordability of the brand backfired, with Twitter users mocking the brands position within the market and their target audience. For example, ‘I shop at Waitrose because it makes me feel important and I absolutely detest being around poor people #WaitroseReasons. ‘I shop at Waitrose because I was once in the Holloway Rd branch and heard a dad say ‘Put the papaya down, Orlando!’

For a company embarking on using social media as part of their marketing, the seemingly endless choice and possibilities can see daunting. However, adopting the right platforms to represent your brand is important.  Twitter and Facebook are good for creating conversations with customers and responding to queries, complaints or praise. For the brands that are more visual, sites like Pinterest and Instagram provide an array of creative opportunities. The key to successful social media isn’t just about how many fans, followers or mentions you have, instead the secret to building your brand is the interaction between your business and your online community. For your campaigns to run smoothly, creating a social media strategy is essential. It will help your brand stay in the right direction, generate a return on investment, as well as increase your visibility online.

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Are your Lead Generation campaigns LinkedIn?

You may be aware that we regularly discuss the importance of social media for a business, providing you with insights into the latest social media trends and top tips about how to engage effectively with your consumers within the variety of social media platforms available.
From our experience of working with SMEs, the same questions pop up time and time again, ‘How can social media fit with my industry’? ‘How is social media going to generate sales for my business?’

Not all social media sites are relevant for every business, for example, product based B2C businesses are more likely to engage with consumers on platforms, such as Facebook and Pinterest, where a business can take advantage of the visual functions available. If you want to communicate to a B2B audience and business professionals, then LinkedIn with its 150 million members is a good place to start.

LinkedIn enables members and businesses to create profiles, connect with like-minded individuals, share blogs and news items. However, more and more businesses are now discovering the hidden powers of LinkedIn, not only as a social networking site, but also as a platform that can be the foundation for marketing campaigns and a vital component in a company’s lead generation efforts.

So how can your business use LinkedIn for lead generation? Think of LinkedIn as a treasure trove with over 150 million contacts that can be used to support your business activities. LinkedIn is rich with information you can use to help qualify prospects, target businesses and research competitors.

Below are some examples of how your business can use LinkedIn effectively:

  • Do you have a list of potential companies that you wish to target? Are there contact names missing or is the list simply out of date? If so, LinkedIn is a great tool for identifying key decision-makers working in the organisations you are keen to engage with.  This helps eliminate the dreaded entry phrase ‘I can’t put you through; we work on a no name basis’.
  • Is your business launching a new product or service and you are keen to research your target audience? We use LinkedIn as a valuable market research tool. It gives you access to a range of groups and contacts, many of which are keen to share their opinion. Post a question on a relevant group and engage with your target audience to get their thoughts and ideas, there’s nothing better than a service or product that really addresses the challenges and problems customers face.
  • Join groups and develop yourself as an expert in your field. LinkedIn enables you to join and set up industry and career specific groups. Groups of like-minded professionals are excellent for gaining knowledge, sharing news and conveying your expertise. LinkedIn groups allow you to see the issues that your target audience are facing, providing you with an opportunity to share your knowledge and build relationships with potential customers.

A great example of a business getting to grips with the power of LinkedIn is Cathay Pacific. Cathay Pacific Airways is an international airline based in Hong Kong, offering scheduled cargo and passenger services to over 140 destinations around the world. Cathay Pacific faced the same challenges that most businesses face, how to crawl through the jungle that is an overcrowded marketplace and reach their target audience with a message that is compelling. In order to achieve this, Cathay Pacific turned to LinkedIn to help target people who would fly business class between the United States and Asia. The aim was to identify members who belong to LinkedIn groups related to business travel in Asia, such as Global Workers, China Networking Group and Hong Kong Connection, in order to engage with time-strapped business travellers in an environment where they were already comfortable, engaged and spending time.

Cathay Pacific established a company page in LinkedIn and started to engage with the groups and individual members, providing regular status updates. As well as increasing the brand awareness, Cathay Pacific’s LinkedIn activity generated a total of 1,324 responses from business travellers, produced 97 LinkedIn page recommendations and increased the clickthrough rate on to their main website.

With the ever increasing array of social networking sites available to businesses, large and small, and the constantly evolving digital world, a business must establish the platforms that offer their business most value. Social media is free but your time is not. You need to use it wisely. We believe that increasingly, if you operate in the B2B sphere, LinkedIn represents an effective investment of your time. It is now so much more than just an online CV; it unlocks the doors to millions of opportunities for your business.

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TLC Business host Social Media Seminar for SMEs

Web-imageTLC Business hosted our annual marketing seminar last Thursday. This year’s topic was social media for SMEs, clearly an area of interest for businesses because the event was a sell out. Attendees were treated to a morning of presentations from experts in LinkedIn, Twitter, Facebook and YouTube and given insights into how to use social media effectively in their businesses.
We are delighted the seminar was well received and we all left the session with a whole host of hints, tips and guidance on how to start using social media more effectively in our businesses.

For those that were unable to attend and attendees that would like to review the slides in more detail, we have uploaded the speaker’s presentations and top tips below. To download them, just click on the link:

Joshua Spencer – TLC Business
Social Media vs. traditional marketing

James Potter – The LinkedIn Man
With LinkedIn, are you collecting, connecting or cashing in? and LinkedIn Top 5 Tips

Samathan Russell – The Social Sardine
Facebook for Business

Mark Edmunds – ShootingBusiness
Attracting traffic to your site, finding clients and increasing online conversion with YouTube

Wendy Kier – The Business Mechanic
Twitter, Social Media Marketing and Business Promotion

If you have any questions about the topics discussed or in deed anything marketing related, give us a call on 01962 600 147 and we’ll answer them. Thank you to all those that took the time to attend and good luck with implementing your actions from the day!

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